Privacy Policy

Who we are

The Chichester Door Company is part of Keystone South UK Ltd. We supply and install front doors from Manor Nursery, Lagness Road, Runcton, Chichester, West Sussex, PO20 1LJ.

Information we collect

• Personal details: your name, email address, phone number, address and postcode, given when you contact us, ask for a quote or book a home survey.
• Your door design: the doors you send us from the Door Designer with a quote request.
• Technical data: your IP address and browser type, recorded by the service that hosts this website.
• Payment details: this website takes no payments. When you pay for an order, the payment is processed securely by a trusted provider.

How we use your information

• To answer enquiries, carry out surveys and provide quotes
• To supply and install your order
• To respond to requests for help after installation
• To send service updates or offers, where you have agreed to them
• To meet our legal obligations

Call recording

We may record telephone calls to and from us for training, monitoring and quality assurance. Recordings are stored securely, heard only by authorised staff, and deleted when they are no longer needed for those purposes.

If you would prefer a call not to be recorded, tell the member of the team at the start of the call. For more about how we handle calls and data, contact us on doors@chichesterdoorcompany.co.uk or 01243 302843; we reply within 5 working days.

Sharing your data

We do not sell or rent your personal data. We share it only with:

• Companies in our group, and the suppliers and installers needed to make and fit your order
• The providers of our email, website hosting and payment services
• Legal authorities, where the law requires it

Cookies

This website sets no tracking or advertising cookies. See the Cookie Policy for what is kept in your browser.

Data security

We use industry-standard measures to protect your information from unauthorised access, loss or misuse, and keep it only for as long as it is needed for the purposes above.

Your rights

To use any of these rights, contact us on doors@chichesterdoorcompany.co.uk or 01243 302843. If you are unhappy with how we handle your data, you can also complain to the Information Commissioner's Office (ICO).

• To ask for a copy of the data we hold about you
• To ask for it to be corrected or deleted
• To object to how it is used, or ask for it to be passed to another company
• To withdraw your consent to marketing at any time

Links to other websites

This website links to other sites. We are not responsible for their privacy policies, so please read their terms separately.

Changes to this policy

We may update this policy from time to time. Any change is posted on this page.

Contact us

The Chichester Door Company, Manor Nursery, Lagness Road, Runcton, Chichester, West Sussex, PO20 1LJ. doors@chichesterdoorcompany.co.uk or 01243 302843.